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Virgin Atlantic Reviews

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Overall Rating

4.5
9 Reviews
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About Virgin Atlantic

Virgin Atlantic offers a variety of products and services to cater to the diverse needs of its customers. For those looking to transport goods, Virgin Atlantic Cargo provides a range of service levels and cargo options, ensuring that everything from fresh fruits to classic cars, and sensitive pharmaceuticals to e-commerce goods, is delivered safely and on time. The airline is known for its passenger flight services, offering a unique travel experience across various cabin classes, including Economy, Premium, and Upper Class. Each class is designed to provide comfort and convenience, whether traveling for business or leisure. Additionally, Virgin Atlantic is committed to sustainability and social responsibility, with programs aimed at reducing carbon emissions and empowering future generations. The company's vision is to be the world's most loved travel company, achieved by creating exciting alternatives to the norm and bringing them to life with originality and flair.

Virgin Atlantic Pros & Cons

Pros & Cons of Virgin Atlantic

Pros

  • Cabin Comfort: Generally well-rated for comfortable seating and decent legroom.
  • Friendly Crew: Many passengers report attentive and friendly service from flight attendants.
  • In-flight Entertainment: Offers a good selection of movies, music, and games.
  • Food Quality: Some flights feature meals considered to be of high quality, especially in premium classes.

Cons

  • Inconsistent Service: Experiences can vary significantly; some report rude or inattentive staff.
  • Cramped Seating: Economy and premium economy seating can feel tight, especially when adjacent seats recline.
  • Variable Food Quality: While some meals are praised, others are criticized as subpar or limited in variety.
  • Pricing: Generally perceived as on the pricier side compared to competitors.

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Virgin Atlantic Customer Reviews (9)

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Kemberley Navarro
Kemberley Navarro
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Feb 8, 2023
Jana Neudorf
Jana Neudorf
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Feb 6, 2023
Mirza Umkhayev
Mirza Umkhayev
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Feb 6, 2023
Zoe Chan
Zoe Chan
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Feb 5, 2023
James Sclafani
James Sclafani
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Feb 3, 2023
Larry Cook
Larry Cook
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Feb 3, 2023
Gabriel Santos
Gabriel Santos
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Feb 3, 2023
Kenneth Martinez
Kenneth Martinez
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Feb 2, 2023
Mathias Fried
Mathias Fried
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Feb 2, 2023

Virgin Atlantic Customer’s Q&A

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Virgin Atlantic Features and Benefits

Key Features and Benefits of Virgin Atlantic:

  1. In-Flight Entertainment: Offers Wi-Fi, TV, and movies to keep passengers entertained throughout the flight.
  2. Comfortable Seating: Provides spacious and comfortable seats in all classes, with extra legroom in Premium and Upper Class.
  3. Customer Service: Known for friendly and attentive customer service, ensuring a pleasant flight experience.
  4. Flying Club: Loyalty program that allows passengers to earn and redeem points for flights, upgrades, and other benefits.
  5. Premium and Upper Class: Enhanced amenities such as priority check-in, access to exclusive lounges, and gourmet meals.
  6. Extensive Network: Covers a wide range of destinations across the globe, including long-distance flights.
  7. Partnerships: Collaborates with other airlines to offer seamless connectivity and additional benefits.
  8. Baggage Allowance: Generous baggage policies, especially in Premium and Upper Class, with priority baggage delivery.
  9. Awards and Recognition: Multiple Travelers’ Choice awards and a 4-Star Airline certification by Skytrax.
  10. Innovative Services: Continuously updates policies and services to enhance passenger experience.

Virgin Atlantic Pricing

Virgin Atlantic pricing varies based on the service and extras chosen. Here are some key points:

  • Baggage Fees: Additional and overweight baggage fees range from 65 GBP / 100 USD for the first bag to 200 GBP / 300 USD for the third and fourth bags, depending on the cabin and airline policies.
  • Upgrade Fees: Upgrades can be paid for using a combination of points and money. The cost depends on the original booking type:
    • For reward seats, you pay the difference in points between the original and upgraded seats, plus any difference in taxes and fees.
    • For paid bookings, you pay the difference in points between the original and upgraded seats, plus any difference in taxes, fees, and charges, with a deduction of the carrier surcharge at the maximum Saver reward seat rate for the cabin you’re upgrading from.
  • Optional Services: Some optional services like meals and drinks are complimentary, while others may incur additional fees.
  • Points-Based Upgrades: Points prices vary based on demand, and you can use points to cover the fare, with additional taxes and fees.
  • Your Bid: You can make an offer for an upgrade through the Your Bid system, which allows you to bid up to two days before your flight. The bid amount will be assessed between 7 and 2 days prior to the scheduled departure date.

For specific pricing details, it is recommended to log into My Booking or contact Virgin Atlantic directly.

About Virginatlantic.com Payment Method?

Virgin Atlantic provides customers with a variety of payment methods to ensure convenience and flexibility. Customers can pay for their flights and services using major credit or debit cards, including Visa, MasterCard, and American Express. For those who prefer alternative payment options, Virgin Atlantic also accepts PayPal, Klarna, and Clearpay, offering the possibility to buy now and pay later. This can be particularly beneficial for managing travel expenses over time. Additionally, the airline supports Direct Debit for spreading the cost of a holiday over several months, providing a manageable payment plan that comes with a guarantee of protection and the option to cancel at any time.

Virgin Atlantic FAQs

FAQ

Virgin Atlantic Alternatives

Top 10 alternatives to Virgin Atlantic:

  1. Scandinavian Airlines: Offers flights to over 130 destinations worldwide.
  2. Etihad Airways: Known for its engineering, airport services, and aviation training.
  3. British Airways: Provides extensive air transportation services globally.
  4. Westjet: Offers scheduled flight services and vacation packages across North America, Central America, and the Caribbean.
  5. ANA Holdings: Focuses on customer comfort and security in aviation.
  6. Aegean Airlines: Provides premium quality short and medium-haul services.
  7. United Airlines: Covers both domestic and international routes, headquartered in Chicago.
  8. Air France: Serves over 200 destinations in 78 countries, part of the SkyTeam alliance.
  9. American Airlines: One of the largest airlines in the world, offering extensive domestic and international flights.
  10. Delta Air Lines: Known for its comprehensive network and customer service.

These airlines offer a variety of services and destinations, making them strong alternatives to Virgin Atlantic.

FAQ

How To Open A Virgin Atlantic Account?

To open an account on virginatlantic.com:

  1. Visit the Virgin Atlantic website.
  2. Click on the "Sign In" button located at the top right corner.
  3. Select "Join Flying Club" from the dropdown menu.
  4. Fill in the required personal information such as name, email, and password.
  5. Agree to the terms and conditions.
  6. Click on the "Join Now" button to complete the registration.

This will create a Flying Club account which allows you to earn and redeem points, manage bookings, and access exclusive offers.

FAQ

What is the Clubhouse and what can you do there?

The Clubhouse is a luxurious private airport lounge designed to give passengers that upper class feeling before they board. Passengers can enjoy a cocktail, a relaxing massage, or find a quiet spot to get some work done.
FAQ

What are some of the things you can discover and enjoy in Asia with Virgin Atlantic?

With direct flights to China, India, and Pakistan, you can discover beautiful Asia, its breathtaking scenery, outstanding architecture, and culinary delights aplenty.
FAQ

What Caribbean islands can you fly directly to with Virgin Atlantic?

With direct flights to eight sun-kissed islands, including Antigua, Barbados, and Jamaica, you can find your postcard paradise in the Caribbean.
FAQ

What are some of the cities you can fly directly to with Virgin Atlantic in Europe?

With direct flights to the UK, you can get a taste of Britishness with Virgin Atlantic. Or venture to some of Europe's other culture capitals, like Paris or Amsterdam, with Virgin Atlantic's partner airlines.
FAQ

What should you do if you've left something behind on a Virgin Atlantic flight or at the airport?

If you've left something behind on a Virgin Atlantic flight or in the Clubhouse lounge, it's best to speak to one of the team or airport staff as soon as you realize, and they will try to get it back to you. You can also contact the Virgin Atlantic lost baggage team via email if you've already left the airport. If you lost your item in a public airport area, you can try the airport's lost property service.
FAQ

About Virginatlantic.com Prices and Cost?

Virgin Atlantic's pricing structure is designed to offer flexibility and choice to its customers. The airline provides different fare types in economy class, each with varying benefits and costs. For instance, Economy Light fares are the most affordable, providing a basic flight experience without checked baggage. Economy Classic includes checked baggage and the ability to select seats in advance, while Economy Delight offers additional legroom and priority boarding. Prices vary depending on the route, time of booking, and availability. For example, a return trip on the London to New York route might see Economy Light fares starting at around $350, with Economy Classic and Economy Delight being higher priced due to the extra perks they offer. Additionally, Virgin Atlantic may charge for optional services such as additional baggage, seat selection in advance, date changes, and upgrades. They also provide complimentary meals and drinks, and passengers can enjoy award-winning entertainment and onboard WiFi. The airline frequently offers flight deals and special offers, making it advisable for customers to check the official website or contact customer service for the most accurate and current pricing information.

FAQ

About Virginatlantic.com Popular Products and Services?

Among the popular products and services offered by Virgin Atlantic, the airline's cargo services stand out, catering to a variety of needs with different service levels. This includes the transportation of items ranging from fresh fruits to classic cars, and sensitive pharmaceuticals to e-commerce goods. For passenger flights, Virgin Atlantic is recognized for its innovative cabin classes such as Economy, Premium, and Upper Class, each providing unique travel experiences with various amenities. The airline also emphasizes its commitment to sustainability, with initiatives aimed at reducing its environmental impact. Moreover, the Virgin Atlantic Flying Club rewards frequent flyers with points that can be redeemed for flights and other benefits, enhancing customer loyalty and satisfaction.

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